Client Love

The More We Elevate Your Success, The More We Elevate Ourselves

Until we had the other company work on our site, previous developers (MerlinFX) had done a very good job. We are now convinced that MerlinFX is definitely the way to go. With training, help, follow up and up-to-date systems and monitoring of our progress we could not ask for better service. There support material during the development process was excellent. Considering you are dealing with technophobes, you are making it easier to edit and update our site and keep people informed of what we can do for them. The resources, tools and guidance provided after our website launch was excellent as well. The specific benefits we received was one-on-one assistance where it is most needed and timely responses to our needs.
Rozlynn Gisborne
Managing Director (Forktalk)
WORKSHOP:
Thanks Cindy and Dan. That was one awesome day! I've learned so much my head hurts… really it was fantastic and can't wait for the next Thrive workshop. An awesome day learning about Canva, eClincher and more. An information packed day that will give me the tools to take my business to the next level.
Kathy Karas
Artist
Just further to my email, we have been really impressed with the support you provide and whenever anyone asks me about MerlinFX, I can only say the how good your company is. It gives me peace of mind to know also that my team members really like dealing with you. So thanks again.
Hercille Braid
Marketing and Communications Manager (Club Plus Super)
WORKSHOP:
I decided to come to the Thrive day to learn more about social media content related to my business. I came away with cool tools that make it easier to manage Facebook and Linkedin. I would recommend Thrive to my business associates.
Ziva Savin
Ausfire Protection
“I Feel Like I Received Well Above Standard Support And Help. Great, very helpful, no question you couldn't answer! There's always a solution. Launching the new website was stress-free! MerlinFX made sure everything was running smoothly before the launch. After the website was launched it was great, simple to use, have learned a lot from the resources and guidance provided!”
Jessica Haldane
Marketing Co-Ordinator (New Living Homes)

Case Study

Salesforce integration

  • We initially looked to the Salesforce implementation team to set us up with the facility to import the information directly from our Contact Us form from our website to the Lead of the Salesforce system.

Solution

  • All customer enquiries received are now automatically loaded as a lead in Salesforce. An e-mail is sent to the Sales e-mail address for allocation and with the file attachments. The file attachments are also loaded into a folder on our Dropbox account to ensure backup of these files. When our estimator receives the enquiry the customer information is already in Salesforce for them to proceed with the quotation.
We have always found MerlinFX very helpful with our website and finding ways to improve its functionality. We would recommend MerlinFX to any business wanting innovative web design and management. Daniel worked with us every step of the way and we worked through any problems to find a solution we were happy with.
Sandra Skelly
Comfort Heat
I was sceptical believing that they design a site purely to look lovely. Little did I know all the special design ideas and special features that are also in bedded into our site which makes it truly user friendly, promotes our business and is also equipped to be protected from outside interference. The support has been fantastic. Quick, efficient and if need be they walk you through it. I honestly can say that I have found the ease of use of the amending of our website, the quick and easy support provided perfect for our needs. I really have never felt that any of our queries were left unanswered. Very helpful in amending our website. Great support in protecting our site from hackers. More recently great support and help with unwanted users abusing our website for ulterior purposes.
Claudia Carro
Solicitor (Carro & Associates)
WORKSHOP:
Attended my first workshop with Daniel and Cindy on how to manage my Social Media. What a revelation!!!! Great workshop, well run and totally engaging. Although there were others in the room Cindy and Daniel’s expertise in facilitating made me feel as if I was the only one in the room. Addressed all of my questions and with endless patience.
Ian Lumsden
Sales Performance Coach (Prosell)
MerlinFX have provided consistently outstanding customer service and website support. The best part of the service has been Dan's efficiency and competency, Completing whatever task we needed in a very prompt and satisfactory manner. I would recommend MerlinFX to people who may not be particularly tech-savvy/familiar with website design as the process of learning is so well supported by the MerlinFX staff.
Therese Canty
Scholarship Coordinator (AVCAT)
WORKSHOP:
I've just attended another Social Media day put on by Content Kitchen. Great day learning how to do Social Media. I have now been able to schedule things ahead of time which takes a lot of pressure off you, so when you've got a quiet moment maybe waiting at the airport I can quite easily do my Facebook posting and schedule it months ahead and some great tools in Canva, eClincher and how they can all tie together and help you out. Another great session. Thanks Dan and Cindy.
Greg Gibbs
Sales Director (Boema Coffee Machines)

Google My Business

Daniel is an absolutely awesome person to deal with! Helped our company out on many occasions. Knowledge & expertise > top-notch. Highly recommended!
Ziva Savin
Director (Ausfire Protection)

Case Study

PDF Management

  • We had to go through and search for each PDF that was being changed and then update each link manually to the new PDF file. The process was very time consuming and repetitive. There was also a risk of missing a link and ending up with the wrong information being on the website.

Solution

  • All customer enquiries received are now automatically loaded as a lead in Salesforce. An e-mail is sent to the Sales e-mail address for allocation and with the file attachments. The file attachments are also loaded into a folder on our Dropbox account to ensure backup of these files. When our estimator receives the enquiry the customer information is already in Salesforce for them to proceed with the quotation.
Just further to my email, we have been really impressed with the support you provide and whenever anyone asks me about MerlinFX, I can only say the how good your company is. It gives me peace of mind to know also that my team members really like dealing with you. So thanks again.
Hercille Braid
Marketing and Communications Manager (Club Plus Super)
MerlinFX has been a great support to the Ulysses Club for many years now and so I was confident that Dan could handle the development of the new website. Working with Dan has been a great experience. I'd recommend this service to anyone who wants to communicate and reach out to people – in our case it's about promoting the club and attracting new members. Dan has been so easy to work with, and works extremely hard, so we knew he would deliver what he had said was possible. And he did – and continues to suggest better ideas for us to consider and then implement. MerlinFX had delivered not just a great website but a media platform that takes us well beyond what we had hoped for!
Jennifer Woods
President (Ulysses Club Inc.)
WORKSHOP:
I decided to go to the Thrive Social Media Content & Scheduling day because I wanted to know how to do Social Media and I knew Cindy and Dan would make it easy to follow. I learned about scheduling, got organised with my post themes and got ideas on great apps to help me. I would recommend this Thrive Social Media Content & Scheduling day to everyone with a business who can't figure out their social media.
Fern Rice
SME Essentials
Good luck at the awards – I’d vote for you! On that note, I’ll say thanks for all your support while at CPS now in case I’m rushing tomorrow – you really have stood out as an excellent supplier and support to the website functionality at CPS! Don’t suppose you can provide support for UK clients can you? I’ve worked with various dev supports over the years and you do really make it easy.
Lauren Broderick
Marketing Manager (Club Plus Super)
WORKSHOP:
I decided to attend the Thrive Social Media Content & Scheduling day because the experience I have had with the presenters in the past was good enough to know I was going to get more than my money's worth. The benefits I received from attending this day was learning to post specifics in relation to my business and your needs onto different social media and using the programs to do that with. I would recommend this event to any friend of mine that has any issue with promoting their business and who needs to learn how easy this really is.
Richard de Groot
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